Harris Regional Hospital and Swain Community Hospital Celebrate Patient Experience Week April 25-29

April 28, 2016

Harris Regional Hospital and Swain Community Hospital Celebrate Patient Experience Week April 25-29

Sylva, NC - The Patient Experience Week, April 25-29, was introduced by the Beryl Institute as an international annual event in 2014. The Patient Experience is defined as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. This annual international week provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people who impact patient care and service every day. From nurses to physicians, ancillary staff to support staff and executive professionals to patients, families and communities served, the Patient Experience Team at Harris and Swain Hospitals want to reinforce that the experience for patients in just not an initiative, but it is an everyday focus on how we operate our organization to provide care and service.

The Patient Experience Team formed in March 2016 at Harris and Swain Hospitals is championed by Chief Executive Officer Steve Heatherly; Anetra Jones, Chief Nurse Executive and is facilitated by Patient Experience Officer, Janet Millsaps. Kim Saunooke Director of Laboratory Services and Tim Bell, Director of Surgical Services are the co-chairs for the 2016 PEX Team. In concert with Harris and Swain’s mission, vision and CARE values, the Patient Experience Team will be charting a course of action with shared purpose with collaboration to build a culture of excellence in care, safety and service that will provide a world class patient experience.

Awareness and celebration activities during Patient Experience week for staff will include the “I AM,  YOU are, WE are all the Patient Experience” photo-a-thon which will be used to create our Patient Experience commitment message and photo collage to all our staff internally and also to our communities – our patients, our family, our friends, our neighbors and others in our communities. During The PEX Week, employees throughout the Harris and Swain organization will send individual, team member, and/or departmental group photographs to the Patient Experience Officer who will create a Harris and Swain Patient Experience Collage to be displayed on the websites and throughout our facilities for the coming year. This patient experience collage from Harris and Swain employees will help to share our story of “Why we do, what we do!”

Also during the week, there will also be a 3 question Patient Experience survey for all employees to provide input, helpful ideas and suggestions for ‘enhancing and improving the patient experience at all our facilities and access points throughout the continuum of care and service.’ This input will be reviewed by the Patient Experience Team and shared with employees Hospital Week in May.

About Harris Regional Hospital & Swain Community Hospital

Harris Regional Hospital, established in 1925, is an 86-bed acute and specialty care facility serving Western North Carolina with more than 100 physicians practicing in locations throughout a multi-county region, including Harris Regional Hospital Medical Park of Franklin, an outpatient facility in Macon County.      


Swain Community Hospital, established in 1950, is a 48-bed Critical Access Hospital serving a multi-county region with primary care, emergency medicine and subspecialty care including a pain clinic and a transitional care unit. Harris Regional Hospital and Swain Community Hospital began an affiliation in 1997 and joined Duke LifePoint Healthcare in 2014.

About Duke LifePoint Healthcare

Duke LifePoint Healthcare, a joint venture of Duke University Health System, Inc. and LifePoint Health® (NASDAQ: LPNT), was established to build a dynamic network of hospitals and healthcare providers. The joint venture, which brings together LifePoint's experience in community-based hospital management and Duke's world-renowned leadership in clinical service, is strengthening and improving healthcare delivery by providing community hospitals the clinical, quality and operational resources they need to grow and prosper.