Staff at Harris Regional Hospital receive top ranking on patient satisfaction scores finishing 2017 on a high note

December 12, 2017

SYLVA, N.C.Staff caring for patients on Harris Regional Hospital’s medical-surgical and orthopaedic units have won the quarterly Blue Ribbon Award presented to departments receiving the highest scores on patient satisfaction surveys. The patient surveys are part of the national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) measurement administered by the Centers for Medicare & Medicaid Services.

Both units, led by Autumn Neesam, Senior Director of Inpatient Nursing Services, attained the highest score on the survey question related to overall rating. The question is phrased as follows: “On a scale of 1 to 10 with 1 being ‘worst possible’ and 10 being ‘best possible’ please rate your overall stay at this hospital”. All of the patients who responded provided the unit with ‘9’ and ‘10’-level responses, resulting in a 93% positive ranking.

“We are privileged to care for those in our community who are experiencing an inpatient stay at our hospital,” said Neesam. “In addition to providing the region’s best clinical care it is important to make every single patient feel cherished while he or she is here with us.”

“Autumn and her team understand that our patients deserve to be treated how we would want our closest family members to be treated within the care environment,” said Steve Heatherly, CEO of Harris Regional Hospital and Swain Community Hospital. “The latest scores signify progress on the unending journey toward creating a perfect patient experience.”

Aside from labor and delivery and mother-baby, the medical-surgical and orthopaedic units are where the majority of Harris Regional Hospital’s patients stay for inpatient care. The hospital’s safety and quality team presents the Blue Ribbon Award on a quarterly basis and provides a banner, celebrating the accomplishment, to remain on the unit.